Refund policy

Overview

We want you to be fully satisfied with your purchase. If something isn’t right, you may request a return or refund under the conditions below.

Return Window

You have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, items must be:

  • Unused, unworn, and unwashed

  • In their original condition (including original packaging, tags, and accessories where applicable)

  • Free of damage, stains, odours, or alterations not caused by us

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personal care / intimate items (for hygiene reasons)

  • Customised or made-to-order items

  • Final sale / clearance items marked as non-refundable

  • Gift cards

  • Items returned without a prior request/authorisation

How to Request a Return

  1. Contact our support team with:

    • Your order number

    • The item(s) you’d like to return

    • The reason for the return (and photos if the item is damaged or incorrect)

  2. We’ll reply with return instructions and, where applicable, a return address.

Please do not send items back without contacting us first, as this may delay or prevent processing.

Return Shipping

  • Customer-initiated returns (e.g., change of mind, wrong size): return shipping costs are typically the customer’s responsibility.

  • Our error (incorrect item, defective item, damaged on arrival): we’ll cover return shipping or offer an alternative resolution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos. We’ll make it right by offering a replacement, exchange, or refund depending on availability and your preference.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved:

  • Refunds are issued to the original payment method

  • Processing time is typically 3–10 business days (depending on your bank/payment provider)

Exchanges

If you’d like an exchange, contact us first. Exchanges depend on stock availability and may be processed as a return + new order.

Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has already been processed or dispatched, cancellation may not be possible, and you may need to follow the return process after delivery.

Late or Missing Refunds

If you haven’t received your refund after approval:

  • Check with your bank/payment provider

  • Then contact us and we’ll help you track the status

Contact

For return and refund requests, reach out to our support team through the contact method provided on our website, and we’ll assist you promptly.